Shipping and Returns
Calculate shipping costs for your order here.
Where do you ship?
Anywhere in North America!
How much does shipping cost?
Shipping rates are calculated using the weight of your order and your postal code. We ship using Canada Post, Purolator and Canpar. Once you have inputted your order you can choose your shipping carrier. You can also use the above shipping calculator once all your items are in your cart.
Can I get free shipping?
There is really no such thing as free shipping, when companies offer "free shipping" they are adding the cost of shipping into the cost of their products. We choose to keep our products as affordable as possible and instead show you the true shipping costs. Shipping an extra 5 or 10 pounds only costs marginally more – so making larger less frequent orders can be more economical than smaller more frequent orders.
How long will it take to receive my order?
Orders are usually shipped out within 24 hours from our Vancouver warehouse Monday to Thursday, excluding statutory holidays. Once your order is with the shipping carrier it is out of our control. We cannot guarantee delivery times and are not responsible for delays.
Can I ship to a P.O. box?
Yes, at this time Canada Post is the only shipper that does so.
How do I track my order?
An email with your tracking number will be sent to you once your order is processed. Please note it can sometimes take up to 48 hours for the tracking information to be updated by the carriers.
Can I pick up my order in person?
If you live nearby you can choose “Pick up in Vancouver” as your shipping option when you check out online. After completing your order you will receive an email from us with more information about local pick up.
How do I make a return?
The quality of our product is of the utmost importance to us. If you are unsatisfied with your product for any reason please contact us and we will do our best to make it right. We refrigerate all our nuts and seeds to maintain freshness and we recommend you always do the same. Please note that variations in texture, taste and colour are normal and is to be expected in raw and natural products.
If your order is damaged due to shipping, is incorrect, or missing, please report it to us immediately. Keep the packaging and all items to help us in reporting the claim to the shipping carriers. Photos may also be required.